Customer reviews of Carstop West Midlands Limited

By Ali Reza N on 01 March 2018 | Purchase not verified

They have not been honest with us about the car and have been very rude, They tried to hide the car's problems and when we found out and requested for a refund for our deposit money, they treated us very rudely and unprofessionally. At the end I ended up buying the car, however, I as a customer will not ever deal with these people.

Reply from Carstop West Midlands Limited on 02/03/18

Thanks for taking time to leave a review. We are baffled to what problems you are referring to on the vehicle. You test drove & inspected the vehicle before leaving a deposit & returned to collect. We recall on the day of collection you requested a refund of your deposit as you did not "want" the vehicle. We explained to you that once you left a deposit on the vehicle as an intent to purchase, the vehicle is withdrawn from sale and is prepared for collection. This has costs involved which is why the deposit is non-refundable. Had there been any faults with the vehicle the deposit would be rightfully returned but as you had simply changed your mind the deposit was non-refundable. After much deliberation you was happy to go ahead and complete the purchase. We are sorry that you feel you cannot deal with us again and can only wish that you have many years of blissful driving with your new vehicle. We would advise in future you are content before committing to buy a vehicle. Kind Regards

By Dean G on 11 July 2017 | Purchase not verified

Top Lads! Good customer service and good range of cars for sale. No pushy salesmen, left us to look around. Definitely will be back.