Customer reviews of Carstop West Midlands Limited

By David W on 24 December 2019 | Purchase not verified

I used the internet to search for the car I wanted, Car Stop had one I was interested in, gave them a call and they answered all my questions, I drove over 2 days before Christmas so they gave me directions to avoid traffic. The car was exactly as described on the web site, the guys gave me the keys and allowed me to check every thing I wanted to see, they allowed me to test drive it , then let me check it over again, No sales pressure at all , they waited patiently near by and answered my questions about the service history. They were ok to let me sit down in the office and read the history file. I was happy with the car so did the deal. They taxed the car on line for me , I got a lift over an hour later and drove the car away. These guys were very helpful , patient and professional. Well done , a No pressure experience. Really enjoying driving the car .

Reply from Carstop West Midlands Limited on 03/01/20

Thank you for your custom and kind words. We are happy that you are enjoying your new car and hope you will recommend us to friends and family.

By Marcus R on 22 March 2018 | Purchase not verified

Drove all the way from London.. and car was spot on exactly what was described over the phone. No surprises. Great service and great car. Thanks

By Ali Reza N on 01 March 2018 | Purchase not verified

They have not been honest with us about the car and have been very rude, They tried to hide the car's problems and when we found out and requested for a refund for our deposit money, they treated us very rudely and unprofessionally. At the end I ended up buying the car, however, I as a customer will not ever deal with these people.

Reply from Carstop West Midlands Limited on 02/03/18

Thanks for taking time to leave a review. We are baffled to what problems you are referring to on the vehicle. You test drove & inspected the vehicle before leaving a deposit & returned to collect. We recall on the day of collection you requested a refund of your deposit as you did not "want" the vehicle. We explained to you that once you left a deposit on the vehicle as an intent to purchase, the vehicle is withdrawn from sale and is prepared for collection. This has costs involved which is why the deposit is non-refundable. Had there been any faults with the vehicle the deposit would be rightfully returned but as you had simply changed your mind the deposit was non-refundable. After much deliberation you was happy to go ahead and complete the purchase. We are sorry that you feel you cannot deal with us again and can only wish that you have many years of blissful driving with your new vehicle. We would advise in future you are content before committing to buy a vehicle. Kind Regards

By Dean G on 11 July 2017 | Purchase not verified

Top Lads! Good customer service and good range of cars for sale. No pushy salesmen, left us to look around. Definitely will be back.