Customer reviews of Carstop West Midlands Limited

By A P on 03 February 2018 | Verified purchase

I was seen to by a very helpful salesman who gave me some good advice and useful suggestions on which car may be best for me. What I liked especially is there was no hard sell at all and I was given all the information i needed. I then went for a test drive. Overall the process was very easy and I’m very happy with my new car. Thankyou very much

By Kimberley G on 26 January 2018 | Verified purchase

Nice guys, honest, quick service no messing around. Car was as described, really happy with it! Thanks

By Siobhan C on 19 July 2026 | Purchase not verified

Outstanding service from the team @ Carstop West Midlands LTD.I cant thank you enough for helping us tax & insure the car we purchased and finding us the best finance deal.The professionalism is 10/10 from these guys!! Thanks again.

Reply from Carstop West Midlands Limited on 21/07/26

We really appreciate you taking time to share your experience. Thank you for trusting Car Stop West Midlands for your new car!

By Caz H on 13 July 2026 | Purchase not verified

I would love to give 0 at the current time. Please be sure you do your research properly before considering this place to purchase you're vehicle.. I am not going to detail my situation here in hope they will respond and do the right thing. Just make sure if you are considering a vehicle do your research. And trust you're instinct

Reply from Carstop West Midlands Limited on 13/07/26

We are genuinely surprised and concerned to read this review. Unfortunately, from the information provided, we are unable to identify you or determine which vehicle or transaction this relates to. We have not received any recent complaint that matches your review. We take customer service seriously and would welcome the opportunity to investigate and resolve any genuine concerns. Please contact us directly with your name and vehicle details so we can look into this.

By Anonymous on 03 December 2025 | Purchase not verified

My experience with the staff at Carstop West midlands was amazing . I have needed another car for a long time I was nervous but the staff were very helpful I cannot thank them enough for making my journey to buy the right car . Thankyou so very much appreciated 👏 💐

Reply from Carstop West Midlands Limited on 15/12/25

Great to hear you had such an amazing experience! Thank you for your purchase. Enjoy your new car and thanks for choosing CAR STOP WEST MIDLANDS! #weleadothersfollow

By Jamie A on 19 June 2025 | Purchase not verified

Purchased my car from these guys, great communication from start to finish. Love my new car.

Reply from Carstop West Midlands Limited on 06/07/25

Thank you for your positive feedback! We appreciate your custom. Best wishes from all the team at Car Stop West Midlands!

By Gemma B on 17 June 2025 | Purchase not verified

Thank you for helping me find my sons first car, We got the car we was looking for & they helped us tax the vehicle too. My son loves his new car and most importantly thank you for the fantastic professional service you provided.

Reply from Carstop West Midlands Limited on 06/07/25

Thank you for your fantastic review Gemma! We appreciate your kind words and we're always here to help get you on the road. Best wishes from all the team! #we lead others follow!

By James W on 17 June 2025 | Purchase not verified

Good buying experience, very honest team working there, no pressure to commit to buying, we brought a fantastic motor and I'm well pleased with it. Thanks

Reply from Carstop West Midlands Limited on 06/07/25

Thank you for taking time out to share your experience, we appreciate your custom and you are always welcome back. Best wishes from all the team at Car Stop West Midlands!

By Anonymous on 25 December 2024 | Purchase not verified

They tried to hide the problems with the car. The car i purchased had multiple electrical issues, and had things glued on. They said its all cosmetic, why try hide it? By glueing? And the main problems were electrical functions were not working. So not just cosmetic at all. Even if was cosmetic, you advise the customer and reflect that in the price. Avoid these.

Reply from Carstop West Midlands Limited on 25/12/24

Thank you for sharing your feedback. We find it deeply concerning and strongly disagree with the exaggerated claims in your review, as they are unfounded and do not align with the condition of the car or our sales approach. You purchased a 10 year old used car which was thoroughly inspected/test driven by yourself for over 2 hours before purchase. At no point was there any intention to hide issues nor are there any electrical faults present on the car; we strive to maintain transparency in all our dealings. Nevertheless, a full refund was issued when you raised your concerns (of an exterior trim) a few days later. We were under no obligation to do so. We are a reputable small business that takes pride in providing quality vehicles and excellent customer service. Naturally we are disappointed to read your review and the attempt to defame us with your comments. We wish you the best of luck with your future purchases.

By Anonymous on 04 March 2024 | Purchase not verified

Well, what can I say! Spoke to them on the phone regarding a car, looking to finance, got advised not to bother with finance, try the bank, too many miles to finance the car, really strange as only 4 cars in stock under 100K! Very unhelpful, so I will go to my bank and go elsewhere.

Reply from Carstop West Midlands Limited on 04/03/24

Thank you for taking time out your busy schedule to leave us a review. You enquired about a vehicle with over 140K miles and our sales advisor clarified that the vehicle would not qualify for finance due to the mileage being over the 120K threshold and would impact on financing eligibility. Alternatively you was advised to apply for a personal loan. I don’t see what other support you was expecting from us. Unfortunately we do not offer any financial support to customers like yourselves who do not have the funds to purchase vehicles yet are quick to spread negativity. Good luck with your future car purchase!