Customer reviews of Carstop West Midlands Limited

By Anonymous on 26 August 2021 | Verified purchase

Very patient and flexible with the customer I can see they are proud of customers returning to buy further cars. I am sure I will once I’m ready for an upgrade. I bought one yesterday on a month’s warranty and am confident they will offer great customer service should there be any issues Many thanks Anna

Reply from Carstop West Midlands Limited on 27/09/21

Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime!

By Lesley Brittain on 16 August 2021 | Verified purchase

Fantastic. Buying our next car was a pleasure, Definately recommend.

Reply from Carstop West Midlands Limited on 19/08/21

Thank you for the kind words. Enjoy your new car. You are always welcome back!

By Andy Dukes on 07 August 2021 | Verified purchase

Brilliant service from start to finish, no pressure sales everything went smoothly from viewing to handover of the vehicle. Keep it up guys

Reply from Carstop West Midlands Limited on 07/08/21

Thank you for the review. We pride ourselves on our customer service and make it such a priority because we know that many others don't. We hope to do business again in the future!

By Victoria Atkins on 07 August 2021 | Verified purchase

Overall a fantastic experience! I got my first car (Toyota Aygo) from Carstop West Midlands, and they were great people, really friendly and helpful. Their customer service was excellent, and they went above and beyond what any other car trade company would do! The car was freshly cleaned, and they even got me a card for passing my driving test, which was so kind of them. No pressure or stress at all, and the paperwork was quickly sorted out so the whole thing was very straightforward, absolutely perfect!

Reply from Carstop West Midlands Limited on 07/08/21

Thank you for the fantastic positive feedback. We here at Car Stop West Midlands have made customer satisfaction our top priority and we really appreciate your business! We hope you have many years of safe driving and we hope to see you again in the future!

By Anonymous on 01 August 2021 | Verified purchase

Absolutely brilliant experience. Complete freedom to view the vehicle at my own leisure and absolutely no pressure to buy. Polite, friendly sales team who went above and beyond to help. The car itself has been fantastic; delighted with my purchase. Would definitely return in the future. Thanks guys!

Reply from Carstop West Midlands Limited on 07/08/21

Thank you for taking time out and leaving us a review. We appreciate positive words that keep us going!

By Brynn Evans on 26 July 2021 | Verified purchase

Good experience. They were fair and professional

Reply from Carstop West Midlands Limited on 07/08/21

Thanks for taking the time to share your positive experience. We are grateful for your business and wish you many years of safe driving in your new car.

By Joseph Black on 05 July 2021 | Verified purchase

Normally don’t leave reviews but thought it would be injustice not to with the excellent service from this car stop team from the first viewing up to the point off collection good communication threw out and a great car provided thanks guys keep up the good work

Reply from Carstop West Midlands Limited on 26/07/21

We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future!

By Mandy Baynham on 12 April 2021 | Verified purchase

The guys at CarStop are very professional, friendly, and respectful to allow you to peruse the cars and ask any questions, the cars are always in great condition too, I purchased my Fiesta with them a couple of years ago and due to my growing family I returned and have purchased a Hyundai IX35. I am exceptionally pleased again with my purchase from CarStop West Midlands. I highly recommend them!

Reply from Carstop West Midlands Limited on 28/04/21

This review made our day! Always great to see a returning customer and you are always welcome! We are grateful for your kind words and hope you have many years of blissful driving in your new car!

By ali Z on 10 March 2021 | Verified purchase

Purchased a car from here,found out car had a few issues, staff were extremely helpful and tried to resolve the issue. In the end got a refund as the problem was not going. Very honest and trustworthy people!!

By Neil S on 12 September 2020 | Verified purchase

Very friendly no pressure sales, Drove over 100 miles to view the car I was left alone to look at the car for as long as I liked, then out for a test drive. The guys were able to answer all my questions, and all documentation for the vehicle was present to look at. The deposit was left arranged to travel back down via train to collect the car as the nearest station was 15 Min drive away they collected me from the station, On arrival all paperwork was ready so payment made, and on my way within 10 minutes. I would recommend these guys and would happily buy from them again.